Samantha Wishart-Mizsei has been promoted to general manager of Landmark Aviation’s FBO facility at London-Luton Airport in the UK. She was formerly the location’s assistant general manager.
“Samantha has been a dedicated member of our leadership team in Luton, and I’m happy to announce her promotion to general manager,” vice president Cy Farmer explains. “Her industry insights and strong customer relationships have been invaluable to this location, and I am confident that the location will continue to flourish under her leadership.”
Speaking exclusively to Business Airport International, Wishart-Mizsei says, “It is a privilege to be recognized by Landmark with this promotion. Personally it is rewarding to know the company believes in my ability to do the job, which pushes me to rise to the challenge. Professionally, I have taken the next step in my career, and I will continue to push myself to achieve for the company.”
Wishart-Mizsei has been working for Landmark since April 2014 when the company acquired the London-Luton FBO and as the new general manager, she will continue to build on the company’s reputation at the airport. “It is important that I identify areas where we can strengthen not only our team but the experience we offer to our clients,” Wishart-Mizsei says.
“We need to have a clear understanding of what we ultimately want to achieve for our customers and focus on how we are going to get there. We need to honestly assess our processes and communication, looking for ways to continually improve ourselves and our service.
“We must learn from our past experiences and not remain stagnant. It is important that the whole FBO team embraces change and constantly looks at ways to evolve the business.”
The FBO has continued to see growth in its general aviation traffic over the past year, and Wishart-Mizsei is hopeful this will continue. “However, we need to ensure that we do not become complacent, nor arrogant, in what we do, and that we take care of our customers both existing and new. It is also important that as we grow we put in additional measures to ensure that our growth does not compromise our quality of service,” she explains.
In terms of standing out from its competitors, Wishart-Mizsei believes that Landmark’s ability to be proactive and problem solve is its strongest attribute: “Most FBOs are in a position to offer the same services, but what makes us different is how we deliver services, how our staff interacts with our customers, and how we handle issues that arise. It is important we also recognize and accept where we need to improve and use our customer feedback to make positive changes to our FBO. Customers have a choice – we want to be that choice.”
Wishart-Mizsei has been involved in aviation since she left university, working in commercial aviation for several years before applying for a customer service role at a competing general aviation company at Luton Airport in 2004.
“I have stayed within the industry ever since and I enjoy the challenge that each day brings. No day really is ever the same, and I constantly have to think on my feet, which keeps me out of trouble! My favorite part is seeing all the elements of this FBO come together to achieve the ultimate goal of providing great customer experience, particularly on very busy days. It really is incredible what can be achieved when we push ourselves,” she enthuses.
September 7, 2015
