What’s a piece of career advice that has shaped how you approach your role as a general manager?
One piece of advice that has always stuck with me is that leadership isn’t just about making decisions — it’s about listening. I don’t see myself as a manager; I see myself as a leader. And leadership means understanding the needs and perspectives of the people you work with.
By fostering open communication and ensuring every team member feels heard and valued, we create a stronger, more motivated workforce. A positive work environment leads to better collaboration, more effective problem-solving, and ultimately, better service for our customers. With the right approach and a commitment to truly listening, we can accomplish things that once seemed impossible. That belief has shaped how I lead as a general manager every day.
What does a day in the life of a Sheltair general manager look like, and how do you prioritize tasks to deliver exceptional service?
Being a general manager at Sheltair is like riding a rollercoaster — there are highs, lows, unexpected turns, and moments of exhilaration, but at the end of the day, you always think, that was worth it.
Aviation is an ever-changing industry, where no two days are the same. Some days, I check everything off my to-do list; other days, I barely make it past the second item before new priorities take over. But that’s what makes this job exciting — one moment, I’m catching up with clients, the next, I’m jumping into a last-minute meeting or joining a lunch-and-learn session with the team.
What matters most is strong time management and adaptability. By staying ahead of deadlines and keeping a flexible mindset, I can ensure that no matter how unpredictable the day gets, our team continues delivering the exceptional service Sheltair is known for. And just like a rollercoaster, as soon as the day ends, I’m ready for another ride.
What do you believe sets Sheltair apart from competitors, both in terms of services and company culture?
At Sheltair, we don’t just serve customers — we build relationships. Unlike corporate-owned competitors, we focus on people over transactions, ensuring that every guest feels genuinely valued, not just serviced.
Our team creates a welcoming environment where employees and customers alike feel at home. That sense of belonging, combined with our unwavering commitment to excellence, makes Sheltair more than just an FBO—it makes us a true aviation family.
If you could offer one behind-the-scenes insight about managing an FBO that customers wouldn’t typically know, what would it be?
One thing customers might not realize is just how much attention goes into safety and compliance behind the scenes. Every aspect of our operations, from fueling procedures to ramp management, follows strict regulations to ensure the highest level of safety.
At Sheltair, we take this responsibility seriously, maintaining continuous training for our team and staying aligned with both company policies and industry best practices. This constant commitment ensures that every operation runs smoothly and safely, so our customers can enjoy a seamless, worry-free experience every time they visit.
What motivates you to continually raise the bar for Sheltair’s services, and what do you hope customers take away from their experiences?
For me, growth and improvement should never stop. I am constantly looking for ways to optimize our processes, enhance the customer experience, and evolve both personally and professionally. Learning is one of my passions, and I apply that same mindset to Sheltair—there’s always something we can refine, improve, or innovate.
When customers interact with us, I want them to feel more than just satisfied—I want them to feel valued, respected, and confident that they are receiving the best service in the industry. My goal is for them to leave with the impression that Sheltair is not just an aviation provider, but a trusted partner they can rely on, every single time.
